T&C’s

TandCs
HappyInYourSpace – all sorted
  • Confidentiality: All information received from the client is treated as confidential and will not be shared with anyone without his/her written consent. For details, see my privacy policy below.
  • Data Protection: HappyInYourSpace is registered with the Information Commissioner’s Office (ICO) Ref: ZA205363 for inclusion on the General Data Protection Regulations of 2018.
  • In the event of a cancellation, in addition to the non-refundable deposit, any non-refundable travel or other expenses paid by HappyInYourSpace will be chargeable to the client at the time of cancellation.
  • It is a privilege to be able to help clients sort their stuff and lighten their load. However, whatever HappyInYourSpace advises, the client will have the final say on what stays or goes. Therefore the company cannot be held responsible for the consequences of a client’s decisions.
  • HappyInYourSpace will handle the client’s goods with the appropriate care at all times; in the unlikely event of a breakage or accident, the company shall not be liable for loss or damage to items, however caused.
  • For the best use of time and energy it is strongly recommended that the session is uninterrupted by anything except issues related to the decluttering.
  • HappyInYourSpace is happy to lift and shift light items, but very heavy items such as sofas or chests will have to be moved by prior arrangement, preferably in advance of the session.
  • If a client is happy to go on beyond the agreed time, the total amount of hours will be charged for, rounding off to the nearest 20 minutes.

Privacy Policy (25 May 2018)

Happy In Your Space (HIYS) is committed to keeping clients’ data secure, and using it as minimally as possible. HIYS consists of myself, Charlotte Bubb, and my associate, Philip Bubb, who does the book keeping and website maintenance. I am a sole trader, the founder of HIYS, and my business address is 2 Kingsbridge Avenue, London W3 9AJ.

All usage of such data with concur with the terms of this policy, which is in line with the new General Data Protection Regulations, (GDPR), which comes into force on May 25 2018.

Under the new regulations, no data can be retained or processed by any company or small business without the specific written consent of the data subject.

The data subject has the right to view or correct the data at any time. They can also withdraw their consent for the company to hold or process their data ie they have the right to have their data erased, or ‘forgotten’.

What data is collected by HIYS?

  • Your name and phone number and/or email, when you make an enquiry;
  • Your postal address when we come to your house to perform a consultation or begin a job;
  • Any information relevant to the decluttering and/or organisation of your home which may optionally include ‘sensitive data’ ie data concerning your race, ethnic origin, political opinions, religious beliefs, philosophical beliefs, health, sex life, sexual orientation, criminal convictions, and any other sensitive issue that is relevant to decluttering and organising your home. Only the minimum amount of data is collected;
  • We keep a hard copy of your signed Terms and Conditions form; this has to be presented to my insurer, Westminster Insurance, in the unlikely case of an insurance claim.

Where is it held?

Your data is stored on my phone, which is a BlackBerry Keyone and password-protected; and Apple iPad 4, also password-protected. I use Gmail, Google Drive etc, who are GDPR compliant. You can read Google’s privacy policy at

https://policies.google.com/privacy. The Terms and Conditions forms are kept locked away in my home.

What is the legal basis for HIYS collecting your data?

  • Contractual: you have approached us via email, text or phone with a view to discussing hiring us, and you are happy for us to retain your contact details while the terms of the job are being negotiated and the job is being carried out;
  • Legitimate interest or contractual: if HIYS is working for you we may need to collect the minimum amount of personal and sensitive data to facilitate decluttering and organising; we may also need to pass data on to specific third parties who are required to facilitate the decluttering clearance and organising, for example, rubbish clearance companies or document shredding companies, who would come to your home, and would therefore need to have your postal address. These third parties will be brought to your attention, and no data will be passed on to them without your written consent, unless there is a legal obligation to do so. Apart from the latter instance, your consent for your data to be held by the third party can be withdrawn at any time;
  • We may also disclose information in instances where non-disclosure would cause significant harm to you or other individuals or there is a legal requirement to do so;
  • Legal: we are required by UK tax law to keep your basic personal data (name, address and contact details) for a minimum of six years, after which it will be destroyed, unless other arrangements are specified by you, the data subject in writing.

What are your rights as the data subject?

If you have consented to HIYS holding relevant data, you are giving HIYS permission to retain and process your personal data specifically and only for the purposes of decluttering and organising. Consent must be explicitly given in order for HIYS to process your data, and we will tell you why it is being collected how the information will be used. You have the right to review your data, correct and/or withdraw it at any time, free of charge. This data will usually be supplied to you within 30 days.

If any of these storage methods are breached or stolen, within three days, I will:

  • inform the police of the theft of my phone or iPad;
  • notify Gmail in the case of an email hacking and take the appropriate action;
  • inform the Information Commissioner’s Office if there is a significant risk to the client’s rights and freedoms as a result of the breach;
  • inform the client and advise them how to protect themselves from any effects of the breach.

If you think your data is being handled inappropriately, please contact us directly; you can ask to see the data or have it corrected or erased within the legal limit (see Legal basis for holding data). If you are not satisfied with our response, you can contact the Information Commissioner’s Office.

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